Customer Support

We're here to help. We want you to have an exceptional experience with every Snow Joe® + Sun Joe® item we sell, from the moment you order it online, buy it in store, or assemble it at home. Have a question about a tool or task? Unsure about a selection or specifications? Our experts will be glad to assist! So, take a moment to register your product now, find an FAQ - or download the directions for a misplaced manual. It's all right here at your fingertips.

Register Your
Product Online
Activate your FULL 2-YEAR WARRANTY + 90 DAYS EXTRA COVERAGE now! Plus, you'll stay in the know with Joe's product updates, news + more!

Mail-in Warranty
Download the Warranty Registration Card, print and mail-in to enjoy full product support. DOWNLOAD

Find User
Type in your model number below to download user guides + schematics. FIND MANUALS

Frequently Asked
Have questions?
We have answers! Check our Frequently Asked Questions Page

Submit a Request Can't find answers to your questions? Leave us a message and we will get right back to you! EMAIL US

Should you need to reach our support agents, see four easy ways below.
We're open Monday through Friday from 9:00 AM - 7:00 PM EST, and Sundays from 9:00 AM - 4:00 PM EST.

Our holiday hours are as follows:
Christmas Eve: 9:00 AM - 2:00 PM EST
Christmas Day: CLOSED
New Years Eve: 9:00 AM - 2:00 PM EST
New Years Day: CLOSED

1 - Call us at 1-866-766-9563
2 - Chat with us. Click the Support tab on the lower right side of each page.
3 - Email us. Submit your request and we will get right back to you!
4 - Visit our Facebook page and hit the messenger icon and message us.