Customer Support

We're here to help. We want you to have an exceptional experience with every Snow Joe® + Sun Joe® item we sell, from the moment you order it online, buy it in store, or assemble it at home. Have a question about a tool or task? Unsure about a selection or specifications? Our experts will be glad to assist! So, take a moment to register your product now, find an FAQ - or download the directions for a misplaced manual. It's all right here at your fingertips.

Register Your Product Online Activate your FULL 2-YEAR WARRANTY + 90 DAYS EXTRA COVERAGE now!

Mail-in Warranty Registration Download the Warranty Registration Card, print and mail-in to enjoy full product support. DOWNLOAD

Find Product Manuals Do you need help with your product? Learn everything you need to know with our Product Manuals. FIND MANUALS

Frequently Asked Questions Have questions?
We have answers! Check our Frequently Asked Questions Page

Submit a Request Can't find answers to your questions? Leave us a message and we will get right back to you! EMAIL US

Should you need to reach our support agents, see four easy ways below.
We're open Monday through Friday from 9:00 AM - 7:00 PM EST, Saturday and Sunday from 9:00 AM - 4:00 PM EST.

Our holiday hours are as follows:
Christmas Eve: 9:00 AM - 2:00 PM EST
Christmas Day: CLOSED
New Years Eve: 9:00 AM - 2:00 PM EST
New Years Day: CLOSED

1 - Call us toll free at 1-866-766-9563.
2 - Chat with us. Click the Support tab on the lower right side of each page.
3 - Email us. Submit your request and we will get right back to you!
4 - Visit our Facebook page and hit the messenger icon and message us.