DO NOT return this SNOW JOE/SUN JOE product to the Retailer! Please call our customer service team for assistance at 866-766-9563 (866-SNOW-JOE), or visit www.snowjoe.com and click on ‘Support -> Customer Service’. Our service representatives and technicians will be happy to assist you with any questions you may have. Our office hours are 9am to 6pm Eastern Time, and internet inquiries are answered within one business day. Thank you for choosing our products!