Q: I've removed the pole from the clips of the foam head, and I've loosened the pole, but I still can't extend it. What do I do?
A: The snow broom pole may have been jammed closed, which could make it hard to extend. In this situation, remove the ice scraper head to reveal the locking mechanism of the inner pole. While holding the outer pole, tap the locking mechanism on the ground until the inner pole is dislodged from the outer pole. You should now be able to fully extend the snow broom. Reattach the ice scraper head. While holding the outer pole, extend the inner pole and turn the outer pole clockwise to lock.